Hopefully, your early experiences with Louisiana sports betting apps have gone smoothly thus far. Even so, it’s possible you’ll experience a blip somewhere along the way. With that in mind, here’s a look at the best ways to contact BetMGM Louisiana customer service.
Whether you simply have a question or can’t get something on BetMGM Louisiana’s mobile app or website to work as you think it should, answers are often readily available. BetMGM has provided easily found answers on its platforms that, hopefully, can answer your questions quickly.
But if not, the customer service department is ready to assist with the goal of quickly rectifying any issues. The department’s goal is to keep customers happy and enjoying their mobile sports betting experience.
Here’s a snapshot of the type of questions BetMGM attempts to answer via its app and website. If you can find your answers here, you can go about wagering without even needing to contact customer service.
Answers To Your Questions A Click Away On BetMGM
When you’re on the BetMGM Louisiana homepage, there’s an icon for “Help & Contact” next to the “Log In” icon. Once there, the headline asks: “How can we help you?”
You are then offered a series of questions to click on:
- Account Details, Registration & Verification
- Account Access
- Promotions and bonuses
- Sports Betting Rules
- Unable to Play
- Responsible Gaming
Upon clicking one of the options a series of “Frequently Asked Questions” appear helping to focus on your area of concern.
For example, upon clicking “Account Details, Registration & Verification,” the following options are provided:
- How do I register?
- Why do I need to verify my account?
- How do I get my account verified?
- What documents can I upload for account verification?
- Is it safe to upload my personal documents?
- How can I change my password/email address?
Upon clicking “How do I register?” a 39-second video answers your question in detail.
Underneath the video, the site asks: “Do you need any more help?
Underneath are boxes where you can click “Yes” or “No.” Clicking yes takes you to an icon for a “Live Chat” or an icon to send an email to customer support. In addition to the link for a live chat or to send an email, there’s a link to go to the site’s “Help pages.”
If you click the email option, you’ll be asked to provide your name, email address, and birthdate so they can verify you’re at least 21 and eligible to create an account. A dropdown menu allows you to select a topic to describe your issue.
You can also include a photo of your issue if it’s easier to submit a screengrab showing what’s preventing you from utilizing the site as intended.
Who gets the cash?: Where will Louisiana sports betting revenue go?
BetMGM Louisiana Helps Answer Geolocation Questions
Geolocation is important for all mobile sports bettors as you must be in a state where wagering is legal. In Louisiana, however, there is a twist.
The state is divided into 64 parishes, but mobile sports betting is only legal in 55 parishes. Residents in the remaining nine parishes voted against legalizing mobile sports betting.
So not only must you be physically located in Louisiana to wager via BetMGM, but you can only place wagers if you are in one of the 55 parishes.
BetMGM Louisiana’s Help pages provide information on the type of connection necessary for geolocation to work properly and how to turn on your wifi signal/adapter.